Maybe you have never considered hiring a live answering service for your business. Who needs an agency to help with answering calls and taking appointments, right? Well these are just a few reasons to invest in a service that helps you to communicate with your customers.
A live answering service can do wonder for your company. Here are a few things that a top-rated answering service can do for you and your business.
It will handle after-hour calls
Even if your customers have been returning for years, chances are a few of them make a habit of calling after hours. Nobody expects your business to stay open 24/7, but for some reason people love calling at 8:01 pm when you close up shop at 8pm. A live answering service can take care of these calls, allowing you to head home and spend time with your family.
Without a live answering service, your customers will be prompted to leave a voice message. Most of them don’t stick around long enough to do that, so you could be losing some potential future business. A live service means that there will be someone to take calls at all hours of night and day.
It allows customers/patients to easily make appointments
We have all experienced that frustration of using an automated answering service. The robotic voice asks you to say a word of phrase in order to connect you to the right department. But somehow your pronunciation of “Schedule an Appointment” is like a foreign language to the automated lady.
These systems create tons of miscommunication, not to mention they are frustrating to use. With a live answering person, your customers will actually speak to a human being, not an automated robot. This makes the process of scheduling, confirming, and cancelling appointments much easier for your customers and patients.
The best live answering services employ professional trained call center operators
The top-rated live answering services only hire professional call center operators based in your home country. You don’t have to worry about your customers being redirected to a representative based in India. These call center operators are friendly, efficient, and will get the job done. Some agencies ever require their operators to pass a 12-week training program before manning the phones.
It will let you focus on other aspects of your business
As the head of a department or the founder of a company, you should not be spending precious time taking calls and answering questions. Leave this aspect of your company in the hands of a professional call operator from a live answering service. It will free up your time to focus on more pressing matters within your business.
Reputable agencies offer a variety of services for your company’s specific needs
Every business follows a different model and involves a variety of tasks. This means that your live answering service should be specific to your individual needs. Is your focus on appointment scheduling, order entry, or data delivery? The best live answering agencies provide a variety of services specific to your business.